Civic AI Media by Acumatic
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Campaign Audits

Civic AI Media that starts in a WhatsApp message.

Customers ask about a policy or a loan — status, claim, documents, eligibility, or EMI — in the chat they already use. Civic AI Media raises the request, assigns an operations team member, tracks every stage against SLA, and gives your desk one place to see it all.

Open client portal Operations Team Member portal Admin console
Hi, I need a personal loan for 50,000 INR — can you check eligibility? 21:04
Logged as #PL-2043 — medium priority. An operations team member is on it. 21:04
Rina Alavi at Mashreq Retail Lending will confirm next steps by 21:15. 21:06
Perfect, thank you. 21:07
Requests managed
1,500+
Operations Team
250+
Media Sites
120+
SLA compliance
99.8%
How it works

Ask to fulfilled, without a phone call.

01

The client messages

A photo and a sentence on WhatsApp. No app to install, no form to learn.

02

The request routes itself

Category and priority set the SLA, then the engine picks the best available operations team member from the right partner.

03

The desk sees everything

Accept, travel, arrive, fulfil, report, approve — every stage timestamped against target.

Portals

One workflow, three points of view.

Client

Raise care requests in chat and follow the ticket.

Operations Team Member

Assignments, work reports and history.

Admin

Directory, approvals, SLA and analytics.

Built for policy and loan desks.

Insurers, banks, and partner desks — one Civic AI Media workflow for every customer request, with data that stays in region.

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